Privacy Policy
Last updated: September 2026
Decent Online ("we", "us", "our") operates decentonline.in. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this website or our services, you agree to the practices described here.
1. Information We Collect
Information you provide directly — when you fill out our contact form, request a quote, create a customer account, or raise a support ticket, we collect your name, email address, phone number, company name, and the message or details you share with us.
Information collected automatically — like most websites, we automatically collect certain technical information when you visit: your IP address, browser type, device information, pages viewed, and how you arrived at our site (e.g. via a search engine or an ad campaign), through cookies and similar technologies.
2. How We Use Your Information
- To respond to enquiries and provide quotes for our services
- To deliver and manage the services you've engaged us for (website development, SEO, ad campaigns, etc.)
- To manage your customer account and support tickets
- To send service-related communications, including replies to your support tickets and password reset emails
- To understand how visitors use our site and improve it
- To measure the performance of our own marketing (where analytics/ad tracking tools are enabled)
3. Cookies & Tracking Technologies
We may use cookies and similar technologies for essential site functionality (like keeping you logged in) and, where enabled, for analytics and advertising measurement. Depending on what is active on this site at any given time, this may include:
- Google Analytics (GA4) — to understand site traffic and usage patterns
- Google Tag Manager — to manage the tracking tags listed here
- Meta (Facebook/Instagram) Pixel — to measure the effectiveness of our advertising, if you arrived via a Meta ad
- Tawk.to — if live chat is enabled, to power the chat widget
- WhatsApp — clicking our WhatsApp button opens a chat via WhatsApp's own platform, which has its own privacy policy
You can disable cookies through your browser settings, though some parts of the site (like staying logged into your account) may not work properly without them.
4. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us operate — e.g. our hosting provider and email delivery service
- Analytics and advertising platforms listed above, in aggregated or pseudonymized form as those platforms' own policies describe
- Authorities, where required by law
5. Data Security
We take reasonable technical measures to protect your information, including encrypted password storage, secure form submissions, and access controls on our admin systems. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain enquiry and account information for as long as needed to provide our services and for a reasonable period afterward for record-keeping and legal purposes. You can request deletion of your data as described below.
7. Your Rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop using it for marketing purposes, by contacting us using the details below. We'll respond within a reasonable timeframe.
8. Children's Privacy
Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
For any questions about this Privacy Policy or your data, reach out via our contact page.